Application Support Engineer
Rave Technologies
Mumbai, INDIA
3d ago
source : TimesJobs

Application Support Engineer Mumbai, Maharashtra, India Full-time Company Description Rave Technologies A Northgate Public Services Company, is a software services company that works with small and medium sized organisations.

We are a part of Northgate Public Services Company which is based in the UK. Based in Mumbai, Rave Technologies end to end product / application engineering services help address challenges in the product or application development life cycle.

These services include Requirement Analysis, Software Architecture, Design, Development, Testing and Maintenance with specialised services in Cloud / SaaS Migration, Usability Engineering, System Architecture and Design, and Independent Testing solutions.

Job Description Experience 2-5 yrs Location Worli / Airoli Notice Period Immediate / 15 days Job Description Should have experience in managing queries on multiple applications.

Good verbal and written communication skills Good analytical and logical skills Proactive, smart, dedicated and Should have hands-on experience on ITSM tools.

preferably Service Now). Have some knowledge in data analysis (Excel / SQL / PowerbI(good to have)) Understanding monitor dashboards and reports - Understands the functional aspect of the application and its end-to-end processes - Ability to communicate to the application related queries via email, service now, JIRA, etc - Reproduce the issue reported, identify if the issue is with data, configuration, if yes, then fix it and let business know or else escalate the ticket to development team - General Request User and Rights management, Data corrections - Triage the ticket in service now - Take corrective actions to resolved customer query (This may be to update data via the application UI or coordinating the Application developer) Additional Information Good Communication Skills required. Privacy Policy

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