Administrator - Desktop Support
Wipro Limited
Pune
6d ago
source : Shine

Key skills required for the job are :

  • SCCM Admin - System Center Configuration Manager-L3 (Mandatory)
  • Vmware Admin-L3
  • Windows Admin-L3
  • As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.

    Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.

    Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

  • Perform Trend analysis, identify top few incidents and work with respective teams / individual to minimise the incidents, Hardware troubleshooting &
  • Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis.

    Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation / reviews on need basis for new projects.

    Training of new team members. Able to work on Knowledge acquisition and updates to related documents

    Mandatory Skills : SCCM Admin - System Center Configuration Manager EUC Admin, Infra Trouble shooting and Operations, Desktop deployment, Windows OS Support

    Desirable Skills : Windows Admin, Vmware Admin

    Language Skills : English Language

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