Post Sales Manager from 2 to 4 year(s) of Experience Mumbai Job Description Responsible for all the task related to post sales up to handover stage.
Must have good experience in giving possession / handing over flats. Responsible for project updates, payment reminders, cancellations and complaint resolution etc.
Responsible for timely and accurate responses to customer service requests (Complaint / request / query) over phone and emails Coordinate with other functions on critical customer queries Ensure a consistent level of service quality Coordinate with the sales team and ERP Team for smooth day to day work Ensure completion of all possession related documentation and activities in coordination with Project Management Group to ensure seamless handover to the Estate team Engage with customers on a regular basis, understand reasons for any potential cancellations and provide suggestions / solutions to minimize the same.
Provide inputs to management based on MIS data and customer requirement & feedback Required Candidate profile Any Graduation 2 - 4 Years Experience with Real Estate Back Ground Should have Good Communication written and verbal Worked on any ERP / Excel etc.
Confidence and Presentation skills Good CRM knowledge Preferably Affordable Housing experience Key Skills Customer Service Project Management Service Quality Client Servicing Handover Real Estate and Property Sales Management Post Sales Desired Candidate Profile Please refer to the Job description above