C#.net, Sharepoint - Technical Support Analyst
BMC Software
Pune, Maharashtr, India
5d ago
source : CareerArc Group LLC


Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.

Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day.

You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Primary Roles and Responsibilities : Individual Contributor position reporting to the Manager. Must be able to : Create Lists and Libraries, Create Views, Create all components of SharePoint, and Configure SharePoint components from site settings.

Must be able to program in C# .Net Should be able to go through the logs and understand them. Knowledge of Central Admin and it's functionalities will be a plus.

Will have to investigate, understand and help users with their requests / issues. Will have to handle user communication over phone, instant messenger or email.

May need to work with the development team to get defects fixed and enhancements completed. Need to support maintenance activities done usually over the weekend.

Should handle on call responsibility in rotation (once every 3 weeks). Should support disaster recovery activities. Should be able to create Knowledge Base of issues and their resolution.

Will have to work in 2nd shift (3PM to 12AM) in rotation (once every 2-3 weeks) apart from general shift. This is support position with little development work involved.

Experience / Qualifications : Preferably a BE / MCA / BCA in Computers / Information Technology Must have proven experience of 3-4 years in a similar capacity.

Must have good knowledge of Microsoft SharePoint 2016 and SharePoint Online Knowledge of SPFX, Nintex workflows, and MSFlow would be a big plus Must have good knowledge of C# .

Net Must have good knowledge of one scripting language (preferably Javascript) Knowledge of handling support for SaaS applications would be a plus Must have good verbal and written communication skill Should have basic office applications skills (Word, Outlook, Excel, PowerPoint) Willing to work in second shift and to be on call.

Willing to work over the weekend and holidays, whenever required. Ability to analyze application logs. Should have knowledge of Databases and SQL queries.

Having understanding of basic ITIL concepts would be a plus. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

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