Scrum Master
11h ago

About 24 :

24 is a rapidly growing Sequoia Capital-backed company that is transforming how the world's leading companies interact with consumers.

24 is an enterprise SaaS offering that enables companies to engage with their customers across voice, web, mobile and social backed by predictive analytics that continually improve the experience.

Industry leaders across Financial Services, Healthcare, Hospitality, Retail, Telecommunications, Insurance and other industries are increasing their revenue, reducing costs and improving their customer loyalty with 24 7.

ai's solution. We help enterprises worldwide grow revenues, increase profits and advance their digitalization initiatives.

Using artificial intelligence and machine learning to understand consumer intent, 24’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.

The world’s largest and most recognizable brands are using intent-driven engagement from 24 to assist several hundred million visitors annually, through more than 2.

5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

Job Summary :

The scrum master is a team role responsible for ensuring the team lives agile values and principles and follows the processes and practices that the team agreed they would use.

The responsibilities of this role include : Clearing obstacles, Protecting the team from outside interruptions and distractions.

At , a scrum master is a key member of each squad who works with all the stakeholders within and outside the squad to ensure we are upholding the agile culture and at the same time increasing the predictability of the deliverables.

Qualifications & Experience :

  • Bachelor's degree in science, technology, applied mathematics or engineering is required and Master’s degree would be preferred.
  • Minimum 6 - 10 years’ experience in software engineering, of which at least 2-4 years successfully performing Scrum Master Role.
  • Certified SCRUM MASTER.
  • Tools : Jira & Confluence
  • Knowledge, Skills and Abilities :

  • The desired candidate should have a good knowledge of tenets of agile, driving and facilitating scrum ceremonies
  • He should be able to drive the squads to meet the planned deliverables
  • Work closely with the engineering and product management team for better management of squad priorities
  • Key Responsibilities :

  • Scrum master is responsible for facilitating daily scrum ceremonies which include but not limited to daily stand up, sprint planning, sprint demo and retrospective meetings, etc.
  • Adopt and drive the defined processes for their squad
  • Facilitating improvements and simplification in cross team workings and forums
  • Responsible to remove the impediments for the scrum team.
  • Owns interfacing with other functional areas / teams and resolving dependencies
  • Call out early risks or issues impacting the schedules
  • Communicate status and dates on cadence
  • Helps product owner to make the product backlogs in good shape and make them ready for the next sprint.
  • Protect the team from external influences and drives the team to achieve the defined goal
  • Facilitate Scrum of Scrums across the teams
  • Provide Squad / Scrum level reporting for required forums on cadence
  • Facilitate Monthly Demos
  • Align with agile coach to facilitate and drive coaching of the teams
  • Does your profile matches to above Job description and looks exciting? Then look no further and share your resume to Arshad.

    s with your current compensation details .

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