Technical Support Engineer - Network & Applications Support (7-9 yrs) Hyderabad (DevOps)
Morpheus Human Consulting Pvt. Ltd
Hyderabad, India
1d ago
source : hirist.com

Network Experience : 7 - 9 Years

Annual Salary : 2300000-2500000 INR

Work Location : Hyderabad, India

Domain : Information technology (IT)

About the Company :

  • The client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
  • Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world's largest delivery network.

  • The client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
  • With more than 394,000 people serving clients in more than 120 countries,

    Required Qualification : 15 years of full-time education

    Assigned Role : SW / Application Tech Support Practitioner

    Job Description :

  • You'll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.
  • You'll create custom-designed solutions or integrate our technology platforms with their operations.
  • Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

    Must-Have Skills : Network Infrastructure

    Good To Have Skills : Unified Communication and Collaboration Operations

    Key Responsibilities :

  • Consistently utilize key ITIL processes to solve complex cross-platform infrastructure issues with an in-depth troubleshooting approach and provide the most feasible options and recommend best solutions to the specified problem including RCA.
  • To identify operational support trends and make recommendations for improvement to the overall system.
  • Must interface globally to support Speakeasy Agents in follow-the-sun support model.
  • Also responsible for providing inputs to OS, Network standards.
  • Technical Experience :

  • Should have working experience in Contact center equipment end to end troubleshooting.
  • Telecom device support experience.
  • Operations support experience.
  • Troubleshooting experience in Avaya, one ACD
  • Troubleshooting experience in OS, network, Chrome browser, Ad-ons
  • Professional Attributes :

  • Good communication, and soft skills.
  • Strong analytical skills, with the ability to present key findings in a visually appealing, comprehensible manner.
  • Strong collaboration skills to work seamlessly with multiple teammates and stakeholders.
  • Educational Qualification : Bachelors degree in Business, Information Systems, or related field required

    Additional Information : Work in shifts 24 / 7 Candidate must work at that site sitting with the contact center agents

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