Network Experience : 7 - 9 Years
Annual Salary : 2300000-2500000 INR
Work Location : Hyderabad, India
Domain : Information technology (IT)
About the Company :
The client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world's largest delivery network.
The client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
With more than 394,000 people serving clients in more than 120 countries,
Required Qualification : 15 years of full-time education
Assigned Role : SW / Application Tech Support Practitioner
Job Description :
You'll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.
You'll create custom-designed solutions or integrate our technology platforms with their operations.
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must-Have Skills : Network Infrastructure
Good To Have Skills : Unified Communication and Collaboration Operations
Key Responsibilities :
Consistently utilize key ITIL processes to solve complex cross-platform infrastructure issues with an in-depth troubleshooting approach and provide the most feasible options and recommend best solutions to the specified problem including RCA.
To identify operational support trends and make recommendations for improvement to the overall system.
Must interface globally to support Speakeasy Agents in follow-the-sun support model.
Also responsible for providing inputs to OS, Network standards.
Technical Experience :
Should have working experience in Contact center equipment end to end troubleshooting.
Telecom device support experience.
Operations support experience.
Troubleshooting experience in Avaya, one ACD
Troubleshooting experience in OS, network, Chrome browser, Ad-ons
Professional Attributes :
Good communication, and soft skills.
Strong analytical skills, with the ability to present key findings in a visually appealing, comprehensible manner.
Strong collaboration skills to work seamlessly with multiple teammates and stakeholders.
Educational Qualification : Bachelors degree in Business, Information Systems, or related field required
Additional Information : Work in shifts 24 / 7 Candidate must work at that site sitting with the contact center agents