BP Delivery Engineer
Ciena
Pune, India,
5d ago

Since 1992, Ciena has been driven by a steadfast pursuit of network innovation. We believe in a network that grows smarter, more agile, and more adaptable every day.

This means the majority of your daily, digital interactions in your world, whether streaming video, using your voice , video or voice calls to a friend or loved one are enabled by Ciena technologies.

Position Summary :

Ciena, "Delivery Team", has a vacancy for a Delivery Engineer with a strong software background to join the Blue Planet Network Integration team.

This is a post-sales technical role with focus on assisting customer use the product as well as design and deliver solutions for Blue Planet product / portfolio.

DUTIES AND RESPONSIBILITIES :

  • Interact with concerned development teams to help get resolve the issue at the earliest
  • Great monitoring and debugging skills to collect all the needed logs with minimal access and help provide the same to concerned department for resolution
  • Good automation skills
  • Bring feedback back into Account / PLM / R&D community to help improve product functionality in future releases
  • Provide weekly complete updates on the execution and status of projects
  • Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are successfully driven through the Ciena team.
  • SKILLS

  • Operating systems : Linux / Unix
  • Languages : JAVA, Python, Shell Scripting
  • Database(s) : PostgreSQL, Neo4j, Cassandra, Mysql
  • Deployment environment : Docker, microservices
  • Deployment experience in cloud based environment AWS / Azure is a plus.
  • Experience in the following is a requirement :
  • OSS / NMS products such as Ciena Blue Planet or other vendors like Amdocs, Ericsson, Netcracker.
  • Telecommunications knowledge including DWDM, OTN, Ethernet, SDWAN, Docsis, xPON, IP, MPLS
  • Experience supporting critical highly available (HA) systems
  • Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)
  • Strong written and oral English communication skills
  • Experience with OSS systems such as CA NimSoft, HP Openview, IBM Netcool / Tivoli or Infovista is a plus
  • Knowledge of SQL an advantage
  • Should be able to work independently and be able to work with a distributed team (Occasional weekend support and extra hours needed).
  • Although part of a larger group, the candidate must be satisfied working in customer environment with limited other on-site Ciena support.
  • DESIRED CHARACTERISTICS

  • Self-starter and self-manager with positive attitude.
  • Team orientation, organized, and capable of independent work.
  • Multitasking : able to manage many projects simultaneously, and appropriately determine priorities.
  • Acumen for problem solving. Ability to lead in an environment of change flexibility, creativity and patience.
  • Ability to learn and grasp technical concepts related to products being developed.
  • Able to work effectively at all work and communicate at levels within the Ciena workforce.
  • EDUCATION / EXPERIENCE

  • Bachelor’s degree in related field from a college or university with 10+ years related experience.
  • At least 5-8 years of experience in any Enterprise production support Environment.
  • Minimum of 5 + years of OSS system knowledge especially in network operations, fault and performance management space
  • About Ciena

    Ciena is a network strategy and technology company with a passion to provide an experience to you and our customers that is as exciting as the outcome.

    We attract the best and brightest those with outstanding talent, motivation, and the right attitude to contribute to our success.

    Our culture balances our openness and informality with integrity and trust and is built on the foundation of our core values : Customer First, Integrity, Velocity, Innovation, and Outstanding People.

  • LI-CN
  • As part of our commitment to diversity and inclusion, we want to foster an environment that values and respects all individual’s strengths, perspectives, ideas, and ability to meet the needs of our customers globally.

    Ciena values the diversity of its workforce and respects its employees as individuals, regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, veteran or marital status or any other category protected by applicable law.

    We do not tolerate any form of discrimination.Ciena is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

    If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific accommodation measures required for you to be assessed in a fair and equitable manner.

    We do not charge any fee for employment and the same applies to the Recruitment Partners we work with. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes.

    We request candidates to be cautious of misleading communications and not pay any fee / deposit to individuals / agencies / employment portals on the pretext of attending Ciena’s interview process or seeking employment with us.

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