Provide Pre Sales support to Servion Sales, for the Cisco line of Business specific to Contact Center Technologies.
Collecting requirements, understanding the overall business and expectations of the customer
Participate and Managing Customer meetings effectively
Ability to translate customer business requirements to technical solutions
Architecting & designing complete solution
Work with multiple teams within Servion from Singapore and India
Ability to understand the Servion suite of products, so it can positioned as part of the solution appropriately
Creating BOM's / SOW's / RFP Responses / Compliance sheets / Effort estimation
Enabling sales for effective selling
Present solution to customers to convince them on the Servion offering
Contact Center Technology knowledge
Knowledge on any Cisco Contact Center Product portfolio - UCCE, PCCE, UCCX, HCS, Webex CC, WFO (Verint / Calabrio) etc.
Knowledge on Applications on Cisco Platform is an added advantage
Certification on Cisco Voice & Contact Center is Preferred,