IT Support Engineer
Kuehne Nagel
Mumbai, Mahārāshtra, India
6d ago

You will be part of NACORA IT department to provide support at internal / external customers and take care of 1st and 2nd level support as per instructions of NACORA

Your Role

You will be part of NACORA IT department to provide support at internal / external customers and take care of 1st and 2nd level support as per instructions of NACORA

Your Responsibilities

  • Provide support at internal / external customers and take care of 1st and 2nd level Nacora IT support as per instructions of NACORA Ham
  • Primary objective will be to support customers to resolve technical problems raised during the development, maintenance of the following global NACORA IT Systems : BMS / e-ClaimNEW / E-Insurance (NCQ)
  • Work together with appointed software providers of RECEIVER and RECEIVER Ham project management to solve RECEIVER / customer user and application problems
  • Work with Nacora IT Ham while focusing on the following key objectives.
  • Responsible for diagnosing, troubleshooting and solving technical problems
  • Create and manage incident requests to our software providers
  • Responsible for all levels of user acceptance test accompanying project development
  • Establish success quality indicators and responsible for quality management based on the obtained test results
  • Refine the migration process to ensure an efficient, scalable and error-free migration process
  • Verification that all data has been migrated correctly, post-import
  • Communicating migration status with the migrating location, and troubleshooting where required
  • Your Skills and Experiences

  • Minimum graduation in Computer Science from a recognized university
  • Minimum 2 years of working experience in IT project management experience
  • Goodcommunicator / listener with a good team player attitude
  • Should be organized, motivated, self-driven & quick learner
  • Excellent interpersonal skills with all internal & external partners / customers
  • Ability of managing conflict & providing resolution
  • Good analytical & problem solving skills
  • Efficient coordinator with a clear understanding of importance of time management skills
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