Position Summary :
The PMO / On-boarding and Transition will be responsible to manage the on-boarding and transition process and activities in close coordination with the Service Delivery Manager and Client on-
boarding Manager, in order to guarantee the smooth onboarding of client personnel, EY SMRs, legacy process and technology service platform in the MS operational organization
Essential Functions of the Job :
The major areas the On-boarding and Transition Manager manages include :
Develop the On-boarding and transition strategy
Build the onboarding and transition team
Develop the on-boarding and transition plan
Agree the goals and KPIs of the on-boarding and transition phase with client and EY partner
Lead the on-boarding and transition team and coordinate cross-functional teams.
Coordinate the build of the on-boarding training material and execute training plan.
Coordinate the development of the client current mode of operation due diligence, including process, people and technology.
Coordinate the client personnel transfer (re-badge)
Coordinate the development / transformation of the service process
Coordinate the Client Technology and Data migration process
Coordinate the Business Process analysis to drive the service process development.
Manage the development of the service rehearsal testing process.
Coordinate the handover to operation process
Knowledge and Skills Requirements :
Broad knowledge and experience in :
Business Process Analysis
Service IT Platforms Knowledge
Leading distributed / virtual teams serving broad range of customers.
Self-starter with strong written and verbal communication skills.
Ability to manage complex projects or smaller programs that require coordination of work between various parties like third party sub-contractors.
Ability to multi-task
Above average skills in :
Task performance management
Excellent skills in :
Service Operation Management