Onboarding and Transition_Manager
Ernst & Young Global Limited
Thiruvananthapuram, Kerala, Indiar
11d ago

Position Summary :

The PMO / On-boarding and Transition will be responsible to manage the on-boarding and transition process and activities in close coordination with the Service Delivery Manager and Client on-

boarding Manager, in order to guarantee the smooth onboarding of client personnel, EY SMRs, legacy process and technology service platform in the MS operational organization

Essential Functions of the Job :

The major areas the On-boarding and Transition Manager manages include :

  • Develop the On-boarding and transition strategy
  • Build the onboarding and transition team
  • Develop the on-boarding and transition plan
  • Agree the goals and KPIs of the on-boarding and transition phase with client and EY partner
  • Lead the on-boarding and transition team and coordinate cross-functional teams.
  • Coordinate the build of the on-boarding training material and execute training plan.
  • Coordinate the development of the client current mode of operation due diligence, including process, people and technology.
  • Coordinate the client personnel transfer (re-badge)
  • Coordinate the development / transformation of the service process
  • Coordinate the Client Technology and Data migration process
  • Coordinate the Business Process analysis to drive the service process development.
  • Manage the development of the service rehearsal testing process.
  • Coordinate the handover to operation process
  • Knowledge and Skills Requirements :

  • Broad knowledge and experience in :
  • Business Process Analysis
  • Service IT Platforms Knowledge
  • Leading distributed / virtual teams serving broad range of customers.
  • Self-starter with strong written and verbal communication skills.
  • Ability to manage complex projects or smaller programs that require coordination of work between various parties like third party sub-contractors.
  • Ability to multi-task
  • Above average skills in :
  • People Management
  • Negotiation
  • Task performance management
  • Excellent skills in :

  • Project Management
  • Service Operation Management
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