IT Senior Manager Service Delivery, DRE – Cloud and Infrastructure
Gurugram, Haryana, IN
6d ago

Who we want :

Managers who drive performance . People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members.

What you will do :

The role of the IT Senior Manager, DRE Cloud and Infrastructure, is responsible for managing the Stryker health cloud. This includes Stryker health cloud pre-prod dev.

test, break / fix, defect resolution, etc. Provide support to the Stryker DRE team with Cloud application development activities for Digital applications.

Partner with Stryker DRE team with Cloud SaaS application selection, deployment, usage of Digital applications, managing Health Cloud SLAs, change control, and other processes for production support.

The role of IT Manager, DRE Cloud Infrastructure, is to ensure the value is achieved as anticipated form the outsourced relationships under management and the overall services are delivered as expressed in the Statement of Work and related exhibits, service levels for outsourced services / functions are maintained and continually improved, and that any problems with the day-to-day delivery of services provided by the Supplier are minimized.

Service Level Management, Client Service Management, Supplier Relationship Management, and Capacity Management

Partner with business and technical teams to drive consensus on the best solution to business problems and the delivery of new solutions and enhancements

Execute and partner with leaders to assist in developing the overall strategy of the Digital, Robotics, and Enabling Technologies

Ensure clear communication between business stakeholders and IT technical teams.

People Management and Leadership : Responsible for supervising day-to-day activities of managers, technical leads, and developers.

Ensures appropriate staffing of roles and skills by hiring and developing the talent. Mentors and develops teams of managers, consultants, tech leads, junior architects and team leads.

Partners with IS leads, is a key conduit into Stryker Global Technology Center (SGTC) technology development teams. Leads and directs the work of development partners.

Vendor Partner Management : Manages relationships with technology partners. This includes, hiring and off boarding of contractors.

Contributes to and takes decisions on new vendor contracts from Operations Management perspective. Drives consolidation and optimization of spend and seek out synergies across managed services.

What you need :

Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study required.

Advanced degree preferred

Certifications in one or more of the following ITIL, PMP, Agile Methodologies, Six Sigma, Lean

Minimum 10 years of IT experience; leading a team, setting priorities and plans to meet business goals and objectives.

  • 5+ years of leadership responsibility managing internal and external teams, influencing senior-level management and stakeholders;
  • medical device or other regulated industry preferred.

    5+ years of experience and demonstrated knowledge in IT Service Management & Operations. Demonstrated experience in Provider and sourcing Management, experience in ITIL-based Service Management role, preferably Service Level Management.

    5+ years of experience of project / program / delivery management.

    Experience developing partnerships with the technical, business, and sales teams utilizing strong communication and team building skills.

    Experience in working a managed service model.

    Critical Thinking : Must look at the numbers, trends, and data and come to new conclusions based on the findings.

    Experience working with business leaders is required.

    Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.

    Experience with process mapping is required.

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