Customer Service Associate V
TE Connectivity
5d ago

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.

They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.

They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like :

eports To Assistant Manager Customer Solutions

Summary Allocation Analyst will support MRP controller, CCRs, Material Manager in decision making of changing the status of Parts to allocation or critical parts.

Allocation Analyst will play a key in understanding the daily usage of part from Customer and communicating to the planning team to take right decisions.

Allocation Analyst know the Customer service process, quote to cash with all transactional tasks in the whole business of North America Team.

Under general supervision, the Allocation analyst is responsible for formal allocation process in complete, periodical review of the allocated parts and doing the changes according with the consent of required internal teams.

In addition, the Analyst should the various reports in SAP which helps to analyse the critical parts, allocation parts or back to planning team.

Tasks Summary & Responsibilities

  • Excellent communication skill with the external / internal customers in English
  • Knowledge on SAP transactions
  • Quote to Cash process
  • Create credits, debits, pro forma invoices or returns
  • Proactive Backlog Management
  • Maintain constant contact with planners / product manager, supply chain team to retrieve the required details and document
  • Work with Material Planners and MRP controllers and internal support functions to manage and cater to customer requests on better delivery dates
  • Notify customer service representative team in a timely manner if a critical part is going to be late to avoid linestop
  • Performing a variety of coordinating, routing, and material handling duties to meet Customer delivery schedules
  • Monitoring the flow of materials and parts between departments to meet scheduled commitments.
  • Delivery note creation and ATP checks
  • Proactively handling the BMT using the Analytics / Excel knowledge
  • Handling multiple team mailboxes with full proficiency
  • Support all kind of ad hoc requests to support the NA Customer Service Teams.
  • Gain an understanding of other transactional tasks served by the team
  • Securing the usage of Standard Work Instruction for every transaction
  • Responsibility of high quality & on time delivery
  • Support training of new employees
  • Willingness and ability to learn processes in other functions of Integrated Service Excellence (like Supply Chain or Sales support) to allow workload balancing at any time.
  • Ensuring a constant usage of Leader Standard Work
  • Active participation in daily PIM
  • Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)
  • Drive TEOA according to Star Level requirements
  • Qualifications

    Graduation in any stream

    Professional Experience

    2-4 years of experience in supply chain with effective coordination between cross functional teams.

    Hands on experience in SAP is must.

    Competencies Values : Integrity, Accountability,Teamwork, Innovation

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