TE Connectivity's Customer Service Teams interact with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.
They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services.
They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
What your background should look like :
eports To Assistant Manager Customer Solutions
Summary Allocation Analyst will support MRP controller, CCRs, Material Manager in decision making of changing the status of Parts to allocation or critical parts.
Allocation Analyst will play a key in understanding the daily usage of part from Customer and communicating to the planning team to take right decisions.
Allocation Analyst know the Customer service process, quote to cash with all transactional tasks in the whole business of North America Team.
Under general supervision, the Allocation analyst is responsible for formal allocation process in complete, periodical review of the allocated parts and doing the changes according with the consent of required internal teams.
In addition, the Analyst should the various reports in SAP which helps to analyse the critical parts, allocation parts or back to planning team.
Tasks Summary & Responsibilities
Graduation in any stream
2-4 years of experience in supply chain with effective coordination between cross functional teams.
Hands on experience in SAP is must.
Competencies Values : Integrity, Accountability,Teamwork, Innovation