About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Achieve personal sales target
Segment focus, customer focus needs-based selling
Responsible for ETB customer relationship deepening through telephony activities. Activities led by product / marketing campaign.
The caller shall be involved in sourcing new to Bank customers as and when required.Customer Experience
Operational quality - Errors free customer application & documentation
Responsive and responsible selling
Practice appropriate sales and marketing skill Risk Assurance
Conduct CDD, MLP & TCF diligently
Zero tolerance Fraud, Mis-selling
Attend training, acquire knowledge and apply to job function
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line managerOperational Risk Management Assurance & Compliance
Implement controls within the Business Unit to meet regulatory and internal requirements. In addition, drive and implement an effective risk management framework, and promote a strong risk management and a compliance culture.
To ensure there is adequate training in Compliance. In addition, document and implement controls to ensure compliance with regulations and Group Standards.
Ensure that policies are implemented effectively within Business; new regulations are properly communicated and provide quality assurance on the design of the control measures and monitoring plans.
Ensure adherence to the risk management framework.
Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
Read, understand and comply with all provisions of the Group Code of Conduct.
Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
Ensure adherence to all the customer outcomes required by Financial Services Authority. Embedding principles of Sales Governance in the Sales Value Chain
Understand and adhere to the DSR policy.
Implement the HR standards approved by L&C in all channels being used.
Ensure the premises H & S standards are as per standardized norms.
Arms Length directives and processes are followed.
Ensure branding is as per approved norms and requirements.
Compliance with regulatory requirements.
Partner Training and HR to ensure all sales staff in my team are trained on CDD, AML, Mis-selling and other customer protection principles Our Ideal Candidate
Graduate / Post Graduate.
6 12 months of Outbound Tele calling Experience preferred.
Sales experience preferred in addition to the tele calling experience.
Strong communication skills.
Should speak English, Hindi and the Vernacular language.
High levels of enthusiasm.