Tele-Consultant, Telesales, New Business
Standard Chartered
Gurgaon, India, ASEAN & South Asia
1d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Business Drivers

  • Achieve personal sales target
  • Segment focus, customer focus needs-based selling
  • Responsible for ETB customer relationship deepening through telephony activities. Activities led by product / marketing campaign.
  • The caller shall be involved in sourcing new to Bank customers as and when required.Customer Experience
  • Operational quality - Errors free customer application & documentation
  • Responsive and responsible selling
  • Practice appropriate sales and marketing skill Risk Assurance
  • Conduct CDD, MLP & TCF diligently
  • Zero tolerance Fraud, Mis-selling
  • Attend training, acquire knowledge and apply to job function
  • Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
  • To comply with all applicable money laundering prevention procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and line managerOperational Risk Management Assurance & Compliance
  • Implement controls within the Business Unit to meet regulatory and internal requirements. In addition, drive and implement an effective risk management framework, and promote a strong risk management and a compliance culture.
  • To ensure there is adequate training in Compliance. In addition, document and implement controls to ensure compliance with regulations and Group Standards.
  • Ensure that policies are implemented effectively within Business; new regulations are properly communicated and provide quality assurance on the design of the control measures and monitoring plans.
  • Ensure adherence to the risk management framework.
  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and CDD.
  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
  • Read, understand and comply with all provisions of the Group Code of Conduct.
  • Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
  • Ensure adherence to all the customer outcomes required by Financial Services Authority. Embedding principles of Sales Governance in the Sales Value Chain
  • Understand and adhere to the DSR policy.
  • Implement the HR standards approved by L&C in all channels being used.
  • Ensure the premises H & S standards are as per standardized norms.
  • Arms Length directives and processes are followed.
  • Ensure branding is as per approved norms and requirements.
  • Compliance with regulatory requirements.
  • Partner Training and HR to ensure all sales staff in my team are trained on CDD, AML, Mis-selling and other customer protection principles Our Ideal Candidate
  • Graduate / Post Graduate.
  • 6 12 months of Outbound Tele calling Experience preferred.
  • Sales experience preferred in addition to the tele calling experience.
  • Strong communication skills.
  • Should speak English, Hindi and the Vernacular language.
  • High levels of enthusiasm.
  • Apply
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