ABHFL-SM- HFC-Jodhpur
Aditya Birla Group
PRM Plaza, Jodhpur, Rajasthan, India
3d ago

4) Key Result Areas : Writethe key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated

Key Result Areas ( Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Supporting Actions

Sales Planning and DSA Management

  • Define and execute a plan for target achievement in conjunction with AH (Sales) - ABHFL, considering competitive forces and local trends
  • Scan the local market and competitor offerings on a periodic basis, and work closely with DSA network to tweak efforts accordingly
  • Constantly review DSA network for effectiveness and drive operational efficiencies to ensure active DSA relationships are working optimally to achieve business objectives
  • Provide data for and compile periodic MIS reports for disbursements, profitability, DSA performance, NPAs, market expansion, etc.
  • also use insights to provide DSA partners feedback proactively

    Customer Acquisition / Engagement

  • Identify local business growth opportunities, and refine DSA engagements accordingly
  • Work closely with DSA partners on identified prospects for relationship origination by deploying a partnership mindset and sharing product characteristics and USPs effectively to drive favourable closure and customer satisfaction
  • Communicate with in-process prospects and DSA partners to ensure clarity on transaction status and proactively drive for operational compliance to ensure timely approvals
  • Deploy schemes to drive DSA engagement, sales and profitability, ensuring dual focus on sales expansion and cost optimization
  • Operational Effectiveness

  • Track and ensure efficient DSA business processes / operations across the Customer Lifecycle (Sourcing, Approval, Servicing, Collections)
  • Drive process efficiencies and faster TATs through interfacing with stakeholders across processes and functions (Risk, Operations, Sales Governance)
  • Adopt improved processes and best practices in order to enhance operational effectiveness, productivity and overall business contribution of DSAs for ABHFL
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