Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Global Payments is the parent company for TSYS, Netspend, Heartland, TouchNet, OpenEdge, Xenial, Greater Giving, ACTIVE Network, and AdvancedMD.
Headquartered in Georgia with over 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America.
For more information, visit globalpaymentsinc.com and follow Global Payments on Twitter ( globalpayments), LinkedIn and Facebook.
Summary of This Role Provides technical support for Unix Operating Systems (OS) and components to ensure readiness, performance, resources, and security meets the needs of the client.
Serves as a technical resource for systems design, installation, configuration and client provisioning. Monitors daily operations, providing maintenance and remediation of system issues.
loads software, customizes and configures systems and software to optimize resource requirements and audits the system to minimize vulnerability to penetration and abuse according to Payment Card Industry (PCI) standards.
Installs new or rebuilds existing servers and configures hardware, peripherals, services, settings, directories, storage, etc.
in accordance with PCI standards and project / operational requirements. Utilizes software products to automate the provisioning of servers, services and end-user devices giving users access to data repositories or authorization to systems, network applications and databases.
Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Monitors for high availability, system data protection, backup and restore, Unix central authentication (account logins and other services), user account management, disk storage management, hardware and Operating Systems (OS) maintenance, and application maintenance.
Writes programs or commands designed to be run by the Unix shell (shell scripting) to provide instructions to cover systemic business as usual system monitoring.
Provides more in depth technical support (level two) to internal / external customers for all system issues. Escalates issues requiring advanced / expert knowledge and experience with appropriate systems.
Diagnoses, repairs and remediates bottleneck issues and hardware or software failures. Coordinate and communicate with impacted constituencies.
Maintains Unix infrastructure environment, server equipment, firmware, and installs Operating System patches and upgrades on current and new Unix projects.
Maintains performance tuning according to Service Level Agreements (SLA) utilizing configuration management tools and monitoring tools to report and identify performance trends and capacity planning.
Deploys change control process for planning and implementing system changes. Maintains data center environmental and monitoring equipment.
Provides data protection, recovery and business continuity; tests and validates disaster recovery and business continuity methods in Unix environment.
provides proactive remediation using availability and performance monitoring software. Develops custom scripts and testing procedures to ensure operational reliability and Disaster Recovery (DR) standards.
May assist with platform documentation which includes but is not limited to training, platform support and DR documentation is complete and archived.
Interacts closely with the respective client service representatives and works with all levels of team members across business units within the company.
Provides team members with detailed platform overview training and supporting documentation for operational, configuration, or other procedural purposes.
Attends status calls when requested and provides detailed technical support. Troubleshoots multiple Unix networking services and application protocols (e.
g., Transmission Connect Protocol / Internet Protocol (TCP / IP), Domain Name Service (DNS), Network File System (NFS), Lightweight Director Protocol (LDAP), Secure Shell (SSH), Simple Mail Transport Protocol (SMTP), Simple Network Management Protocol (SNMP), Secure Socket Layer (SSL), and Hyper Text Transport Protocol (HTTP)) to resolve issues with file / information transmission and sharing.
Evaluates all systems supported or maintained for potential service improvements utilizing automation and orchestrations technologies to arrange, coordinate, and manage complex computer systems.
Ensures skills are updated by attending the appropriate courses, utilization of reference materials, Internet resources, and vendor sponsored seminars.
Identifies approaches that leverage our resources and provide economies of scale. Maintains technological acumen with systems administration technology and recommends ways to take advantage of new technology.
relevant experience and / or training in lieu of education Typically Minimum 4 Years Relevant Exp Experience with IBM AIX, Redhat Linux and Oracle Solaris 10 systems administration.