Platform Success Manager
3d ago

Platform Success Manager

What You'll Do

You will be the owner for the set of accounts and drive product retention, consumption, adoption and

engagement for a set of customer accounts.

Empower Sprinklr customers to improve their end-customers’ digital experiences and achieve

business objectives through the adoption ofSprinklr product

Develop a deep understanding of customer needs and be able to tie them to specific Sprinklr use

cases, product features, benefits, and

value propositions - and ensure your team knows how to communicate them effectively

Understand Customer's current Sprinklr implementation and ensure maximization of business

value realized by the customer through consultative support, training, business reviews and

configuration optimization

Be a customer advocate within Sprinklr providing feedback to engineering teams to develop /

identify new features & products

Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and

cultivate Sprinklr advocates to generate new business (upsell and cross-sell)

Serve as the internal voice of the customer and advocate for your clients' needs (services, support,

product management, executive alignment)

Manage and track key performance indicators (KPIs) including renewal, consumption, adoption

and expansion commitments to ensure exceptional, predictable results

Calculate risk forecasts based on product adoption; close renewal,upsell, and cross-sell

opportunities within assigned client accounts in partnership with relevant Sales Account Executives

while achieving targeted renewal rate

Work closely with multiple teams (sales. support, product specialists,services etc.) within Sprinklr

Identify opportunities for customer references and case studiesWho You Are & What

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