In this role, you will be responsible for Resource should have worked in Insurance vertical with Claims operations from FNOL set up to Payments issuance functions.
We're looking for an individual who will be responsible for owning an overall team size of 40-50 individuals. You will drive closure of 1-0-1 discussion within your teams by your FLMs and drive performance management in your team.
You will lead operations with a proactive and problem solving approach with good logical reasoning ability. You will be encouraged to have good client management skills and analytical skills.
End to end knowledge of claim lifecycle and P&C products
Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery
Ability to build positive team works across business and technical communities
Participates on operational improvement initiatives for business divisions
Develop contingency strategies and plans for staffing changes
Lead team s efficiency with an eye for detail and accuracy
Qualifications we seek in you Minimum qualifications
Graduate from a recognized university
Excellent P&C Insurance knowledge
Should have experience and understanding of processes related to Claim Lifecycle
Excellent analytical skills.
Ability to multi task and prioritize activities
Ability to work independently
Transition and operations set up experience
Prior experience in leading team of 30-40 members will be advantage