Travel Sales and Travel Consultant
HR Planning Network
Navi Mumbai, INDIA
4d ago

Greeting for the Day!

We are hiring for two profiles-

1. Travel Consultant / Location- Turbhe (Navi Mumbai) / Exp- min 6 months any GDS / Salary- upto 35 k

2. Travel Sales / Location- Turbhe, Jogeshwari west & Mape (Mumbai) / Exp- 6 months any GDS / Salay-45 k

1. TRAVEL Consultant : -

Responsibilities-

  • Responsible for inbound and outbound calls and assisting guests with their queries as per the AHT, TAT
  • Responsible for responding to guest emails and feedback as per the agreed TATs
  • Responsible for handling inbound and outbound calls for amendment queries, cancellation and flight status.
  • Responsible to execute clearing of the backend queues for manual processing, failure handling, etc.
  • Responsible to maintain a good relationship with our frequent bookers, guests and Travel Agent teams
  • Responsible to Adhere to set SLAs 100% of the times
  • Responsible to escalate the call in a timely manner to ensure the customer is being heard at all levels
  • Responsible to support day to day queries with the highest level of customer service via telephone and email.
  • Responsible to ensure highest level of Telephone and Email Etiquettes
  • Responsible to co-create process guidance to the Team Leaders
  • Update reports on daily basis for the team leader / manager
  • Responsible for identifying areas of opportunity for automation and coordinating with your team leader to ensure it is documented and sent out to the BLINC business & development team for execution
  • Responsible for working closely with internal teams and departments to resolve customer issues as per the defined TAT.
  • Responsible to assist team leaders / manager's with development, process improvement, analysis and implementation of effective methods to improve the quality and efficiency levels of the team / process
  • Responsible for identifying clients' needs and suggesting suitable travel options
  • Responsible for supplying information to the travelers that can assist them in their Travel
  • Job Requirements :

  • Need to have experience with customer experience and support processes
  • Need to be an excellent team worker with good communication skills
  • Need to have effective Telephone and Email etiquettes
  • Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques
  • Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo
  • Need to be proficient in English & Hindi; knowledge of additional languages is an advantage
  • Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively
  • Need to be well versed in various areas of travel (Domestic / International, Business / Holidays, Groups / Individuals, etc)
  • IATA certification will be an added advantage
  • Readiness to work in shifts
  • Responsibilities-

    Handling Sales Calls from US Customers.

  • Follow ups with customers and clients for existing reservations.
  • Sell / cross sell travel related services (Flights, Hotel, Car, Travel Insurance , Packages etc)
  • Meeting monthly performance metrics / sales target.
  • Skills Required-
  • Must have 1 year + experience in US Travel Sales Process (Voice)
  • Excellent communication & interpersonal skills.
  • Flexible to work in any shifts (24X7)
  • Should be able to chase target
  • Candidate with Amadeus & Sabre - GDS knowledge will be given preference
  • Interested candidate share resume on given email id- HIDDEN TEXT and also share details in given format-

    Name / Skills / Total exp / Current salary / Notice period / Salary expectation / Location

    Thanks and Regards

    Deepak / 9716906448 / HIDDEN TEXT and HIDDEN TEXT

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