Travel Sales and Travel Consultant
HR Planning Network
Navi Mumbai, INDIA
4d ago

Greeting for the Day!

We are hiring for two profiles-

1. Travel Consultant / Location- Turbhe (Navi Mumbai) / Exp- min 6 months any GDS / Salary- upto 35 k

2. Travel Sales / Location- Turbhe, Jogeshwari west & Mape (Mumbai) / Exp- 6 months any GDS / Salay-45 k

1. TRAVEL Consultant : -


  • Responsible for inbound and outbound calls and assisting guests with their queries as per the AHT, TAT
  • Responsible for responding to guest emails and feedback as per the agreed TATs
  • Responsible for handling inbound and outbound calls for amendment queries, cancellation and flight status.
  • Responsible to execute clearing of the backend queues for manual processing, failure handling, etc.
  • Responsible to maintain a good relationship with our frequent bookers, guests and Travel Agent teams
  • Responsible to Adhere to set SLAs 100% of the times
  • Responsible to escalate the call in a timely manner to ensure the customer is being heard at all levels
  • Responsible to support day to day queries with the highest level of customer service via telephone and email.
  • Responsible to ensure highest level of Telephone and Email Etiquettes
  • Responsible to co-create process guidance to the Team Leaders
  • Update reports on daily basis for the team leader / manager
  • Responsible for identifying areas of opportunity for automation and coordinating with your team leader to ensure it is documented and sent out to the BLINC business & development team for execution
  • Responsible for working closely with internal teams and departments to resolve customer issues as per the defined TAT.
  • Responsible to assist team leaders / manager's with development, process improvement, analysis and implementation of effective methods to improve the quality and efficiency levels of the team / process
  • Responsible for identifying clients' needs and suggesting suitable travel options
  • Responsible for supplying information to the travelers that can assist them in their Travel
  • Job Requirements :

  • Need to have experience with customer experience and support processes
  • Need to be an excellent team worker with good communication skills
  • Need to have effective Telephone and Email etiquettes
  • Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques
  • Need to have excellent understanding knowledge of Travel Technology (computer reservations systems (CRS), GDS systems and e-travel), Amadeus and Galileo
  • Need to be proficient in English & Hindi; knowledge of additional languages is an advantage
  • Need to have exemplary customer service skills with an ability to present, persuade and communicate effectively
  • Need to be well versed in various areas of travel (Domestic / International, Business / Holidays, Groups / Individuals, etc)
  • IATA certification will be an added advantage
  • Readiness to work in shifts
  • Responsibilities-

    Handling Sales Calls from US Customers.

  • Follow ups with customers and clients for existing reservations.
  • Sell / cross sell travel related services (Flights, Hotel, Car, Travel Insurance , Packages etc)
  • Meeting monthly performance metrics / sales target.
  • Skills Required-
  • Must have 1 year + experience in US Travel Sales Process (Voice)
  • Excellent communication & interpersonal skills.
  • Flexible to work in any shifts (24X7)
  • Should be able to chase target
  • Candidate with Amadeus & Sabre - GDS knowledge will be given preference
  • Interested candidate share resume on given email id- HIDDEN TEXT and also share details in given format-

    Name / Skills / Total exp / Current salary / Notice period / Salary expectation / Location

    Thanks and Regards

    Deepak / 9716906448 / HIDDEN TEXT and HIDDEN TEXT

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form