Dialer Executive
Exela Technologies
Mumbai City
2d ago
source : Shine

Job Description : 1) Managing multiple campaigns on the dialer preferably for US Collections processes (Experience of working on TouchStar, Genesis, Aspect or any other renowned predictive dialer.

2) Set up Outbound & Inbound campaigns and other strategies on dialer system to ensure quality of service in a blended contact center environment 3) Should be able to analyze and trouble shoot dialer related issues 4) Prioritize activities to meet agreed timescales / deadlines 5) Fundamental knowledge / concept of SQL or any database 6) Reasonably good communication skill.

7) Should be able to work in shifts including night shift.

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