NOC Engineer - NewRelic (2-5 yrs) Bangalore/Chennai (DevOps)
1d ago
source :

NOC engineer with engineering graduate qualification and 3 years experience supporting a NOC and who also have the

exposure and understands New Relic monitoring. Should work on 24 x 7 rotational shift.

Core Duties and Responsibilities :

  • Successful candidate will be responsible for the following duties
  • Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable
  • Run pre-defined tasks and ensure the completion
  • Monitor and do the basic troubleshooting of Backup
  • Run and manage scheduled jobs and batch processes
  • Website monitoring and IIS troubleshooting
  • Require primary Knowledge of working with New Relic tool
  • Work in 24 x 7 shifts
  • Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned
  • Undertake Knowledge transfer from peers or clients during transition
  • Prepare and update process documentation.
  • Manage the work within the agreed KPI / SLA as applicable Qualification & Skills
  • Skills Attributes and Behavior :

  • Successful candidate should demonstrate the following skills and behavior
  • Candidates should have passed qualifying degree examinations and awarded bachelor's degree. Preferable in engineering / technology
  • Candidates should have 3 to 5 years of experience in IT infrastructure monitoring
  • Experience in handling Global clients remote support
  • Prepare and Update the knowledge base as applicable
  • Good Knowledge on windows servers, Azure cloud, NLB, Cluster, Backup management and Web applications.
  • Excellent verbal and written communication skills in English.
  • Basic knowledge of Microsoft SQL databases
  • Knowledge on MS Exchange and Active Directory
  • Basic knowledge of Print Services, TCP / IP and Network connectivity.
  • Preferable ITIL Foundation Trained / Certified
  • Preferable MCSE or MCSM.
  • ITIL v3 certification.
  • Excellent verbal and written communication skills in English.
  • Highly process orientated
  • Desire to learn and ability to quickly implement learnings.
  • Troubleshooting skills
  • Should be a good team player, highly motivated and ambitious
  • We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
  • Please note any offer of employment is subject to satisfactory pre-employment screening checks.

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