Urgent Opening for the post of Service Desk/Help Desk
Acute Informatics Private Limited
Pune, INDIA
5d ago

Knowledge of Active directory and Basic troubleshooting knowledge for Internet / LAN

Ø Experience of handling calls / tickets from end user over phone and provide L1 support.

Ø Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)

Ø Experience of following standard processes for forwarding tickets, as required, to the next appropriate Team / level of support

Ø Assign correct priority to incidents / SR / CR via Helpdesk tool (Provided by Colgate)

Ø Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.

Ø Track all the issues and send status updates on the progress

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