Customer Success Manager
Wandertrails Services Pvt Ltd
Bengaluru (Bangalore), India
4d ago
source : Cutshort

JOB RESPONSIBILITIES : ï · Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through.

ï · Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails ï · Provide Metrics in terms of process, delivery and updates ï · Follow a metrics driven approach to set up and implement best practices for CA / CX team ï · Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA / CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where exceeding customer expectations is the norm ï · Implement the User Acquisition programs across given channels including hacks (online & offline) and other touchpoints to generate awareness and drive conversions ï · Communicate with the target audiences through online & offline platforms, and maintain a continuous relationship ï · To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails ï · Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales & Operations teams) Skills : - Customer Success, Sales, Travel management, Communication Skills, Client Servicing and Lead management

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