Technical Support Engineer
Teamlease Digital Private Limited
4d ago
source : Shine

Technical support Engineers International Voice Process.

Job Description

  • Troubleshooting Hardware / Networking / OS related queries of our global customers
  • Over Phone which involves working in different time zones

  • Take calls from Global customers and initiate the right response to them, positively and
  • professionally

  • Provide remote solutions to problems, probe problems and explain the solution in such
  • a way that non-technical users understand

  • Manage end to end all calls logged, providing regular updates to customers on call
  • status

  • Complete follow-on actions as appropriate
  • Work to achieve individual and team goals
  • Protect confidential and sensitive information and materials
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Adherence to policy and procedures (compliance)
  • Ability to multi-task and prioritize
  • Ability to manage commitments to customer, manager etc
  • Ability to diagnose problems and take corrective action
  • Ability to escalate as appropriate
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