Manager - End User Loyalty
Pidilite Industries Ltd.
Mumbai, Maharashtra, India
3d ago

Job Description

Role : Manager - End User Loyalty

Location : Mumbai

Key Responsibilities :

1) Drive the success of Loyalty Programs by using targeted campaigns, consistent communication and collaboration with internal & external stakeholders

2) Drive a Digital First approach for all Loyalty related activities for the organization

3) Leverage the Loyalty platform and drive adoption of its inherent Campaign management capabilities for the individual programs

4) Focus on Continuous Improvement by ensuring a feedback loop in terms of VOC capture and action basis direct interactions with Users, Field marketing teams & Issue resolution

Experience / Skills :

1) We need a person who has 3-5 years of experience preferably managing User Loyalty Programs, Field Marketing and / or Sales Teams.

2) Conceptual & Analytical Abilities, Digital-first thinking, Customer Delight (Internal & External) and People Skills are key traits for this role

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