Noodle.ai - IT Helpdesk Engineer - Applications Support (1-4 yrs) Bangalore (Backend Developer)
Noodle.ai
Bangalore, India
3d ago
source : hirist.com

Job Description :

  • Excellent communication skills, including proficiency in spoken and written English.
  • Customer-oriented and cool-tempered.
  • Ability to diagnose and resolve basic technical issues.
  • Proven experience as a helpdesk technician or in another customer-facing technical support role.
  • Current technical skills, including working knowledge of AWS, cloud-based applications, databases, and monitoring tools.
  • Confidence to advocate for customers and collaborate with subject-matter experts to resolve complex technical issues.
  • Ability to create or revise written procedures based on lessons learned during customer interactions.
  • Proven reliability and flexibility to work in a team covering a 24 / 7 shift rotation.
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