Delivery Manager I
UST
Thiruvananthapuram, Kerala, India
1d ago

Role Proficiency :

Under guidance deliver large and complex programmes within budget and schedule to meet outcomes as outlined.; adhering to defined processes and quality standards for a portfolio with TCV of $3-5 mil.

Responsible for tracking operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.

Outcomes :

  • Drives adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to UST customers
  • Provide thought leadership to create a culture of innovation within the teams and develops innovative solutions to problems without precedent that improve business performance and contributes to organization goals
  • Manages the P&L of a portfolio with TCV of $3-5 mil
  • Support the portfolio (under direct span) growth objective of 10-15% YoY
  • Implement plans for a programme of digital transformation focusing on service improvements and value-adds; proposing innovative ideas to the customer beyond standard delivery
  • Build / Manage a span of control of 60 100 associates; providing individual and team mentoring ensuring high levels of team engagement and developing capabilities within team function and organization
  • Improve and optimize the overall delivery process within budget
  • Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability
  • Engage / work with key client stakeholders and drive through the end-to-end requirements of the delivery; ensuring customer expectations are met
  • Conduct periodic reviews; tracking delivery milestones and processes. Make decisions and recommends approach based on the results from the reviews
  • Ensure effective participation in SteerCo meetings
  • Measures of Outcomes :

  • Revenue (Targets vs. Actuals)
  • Profitability (Targets vs. Actuals)
  • Digital Services Mix (Targets vs. Actuals)
  • Services Penetration Mix (Targets vs. Actuals)
  • Transformational Value Delivered to Client (as defined)
  • Customer Satisfaction
  • People Satisfaction
  • Outputs Expected :

    Domain / Industry Knowledge :

  • Forecast the overall business requirements and market trends
  • Have meaningful conversations with key client stakeholders interpret the data and enhance the quality of the proposed solution
  • Make useful recommendations based on existing gaps and recommend specific UST services / solutions
  • Manage domain related project management issues in multiple projects
  • Validate roadmap for customer strategy
  • Review to contextualize the solution to the industry
  • Technology Concepts :

  • Recommend appropriate framework approach and solutions to meet the functional and non-functional requirements
  • Identify technologies and products relevant to UST in the short term (1 to 2 years)
  • Guide solution response team
  • Guide team evaluate work products and connect to technology officers in customer organization
  • Identify and leverage the most appropriate tools
  • Profitability Management :

  • Create profitability sheet based on resource plan
  • Enable outcome-based pricing
  • Present analysis to senior management
  • Create cost benefit model using ROI IRR and other management concepts
  • Track and monitor profitability of projects on an ongoing basis
  • Change pyramid rate changes and other onshore / offshore changes
  • Improve project margins utilization and reduce buffers to control project expenses
  • Pricing & Licensing Models :

  • Create an integrated pricing model
  • Guide team members to apply pricing techniques
  • Interact with relevant stakeholders during deal process
  • Compare contrast and choose suitable commercial models among those practiced in the industry
  • Optimize key levers of the business model to make the commercial proposal competitive
  • Account Management Processes and Tools :

  • Prepare internal reports
  • Manage at least 1 account ($3-5 mil) independently including responsibility for top line and bottom-line targets; manage customer relations
  • Work independently with account teams in mining account(s)
  • Provide support to the specialist to create an account plan aligned to customer needs UST approaches and strategies
  • Project Management :

  • Plan and manage large and complex projects as defined within UST
  • Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects
  • Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process
  • Monitor complex integration / interdependence across work streams within the span of the project
  • Implement best practices with measurable business value adds
  • Set quality goals and processes
  • Influences project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them;
  • balancing effectiveness and efficiency.

    Team Management :

  • Effectively manage the managers
  • Resolves team conflicts with a proven ability to implement and communicate difficult decisions
  • Maintains positive business relationships among internal stakeholders
  • Demonstrates approachability and transparency in working with the team
  • Stakeholder Management :

  • Manages escalations from customers by providing frequent updates to both UST and customer leadership on resolution progress
  • Plans and supports vendor / partner management activities vendor / partner assurance procurement invoice approvals
  • Ensures invoicing on time and collection of payments from customers
  • Estimation and Resource Planning :

  • Consolidate estimates at a solution level evaluate risks and validate estimates from a technical standpoint with assumptions scope and boundaries defined
  • Review validate and negotiate estimates across service lines
  • Conduct resource planning (pyramid people development) at a project level based on project requirements
  • Conduct impact analysis for changes and analyse corresponding impact to overall estimates resource loading
  • Review project scope and schedule in project plan
  • Knowledge Management (KM) :

  • Ensure that the KM plan / platform exists for all new joiners to the engagement
  • Harness project level learning's across the engagement
  • Promote continuous knowledge management
  • Define and improve Knowledge Management Effectiveness for the engagement
  • Requirements Management :

  • Identify deviations in requirements gathering process with the customer
  • Leverage UST capabilities experience to identify solution accelerators and value adds to the customer
  • Assess the quality content and coverage of the requirements gathered
  • Solution Structuring :

  • Customize UST service offerings for customer needs
  • Provide thought leadership based on the pattern to come up with additional service offerings
  • Carve out complex solutions / POCs for a customer based on their needs
  • Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits
  • Build strategies standards and guidelines for existing services
  • Benefits Management :

  • Identify track and report SMART benefits for a program
  • Identify impact of the program to various stakeholders
  • Identify impact of program environment changes to the benefits
  • Measure and report outcomes on a defined frequency
  • Devise an action plan if there is a risk of not realizing desired benefits
  • Steer the program towards the desired vision with sustained and timely realization of benefits
  • undefined :

  • Steer the program towards the desired vision with sustained and timely realization of benefits
  • Skill Examples :

  • Account strategy planning
  • Identify project risks and define action plans to mitigate
  • Define a project plan by breaking it down into individual project tasks
  • Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications
  • Delegate tasks and manage team member contributions appropriately
  • Manage external contracted resources to achieve project objectives
  • Optimise project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities
  • Knowledge Examples :

    Additional Comments :

    None

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