ServiceNow Platform is being actively used across various units over the last two years. The new cloud-based solution was built to replace legacy systems like Remedy ITSM solution and eServices (Custom Java platform).
ServiceNow program relates to operations and maintenance of the core modules of the ServiceNow platform which includes - Service Requesting, Incident & Problem Management, Change & Release Management, CMDB, Knowledge Management, and Chat.
ServiceNow Implementation, ServiceNow Architect (preferably ServiceNow Certified Implementation Specialist) is a must.
Perform day to day administration of the ServiceNow.
Maintain business services and configuration item relationships in ServiceNow.
Develop and manage application code, user interface, and third-party integration components.
Develop necessary development documentation as needed e.g. project plan, technical design, developer notes, user manual etc
Performs core configuration tasks including system policies, business rules and client scripts.
Manages data with Tables, the CMDB, Import Sets, and Update Sets.
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
Performs migration activities Dev to QA, QA to Prod.
Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
Working on creation and customization of complex workflows and custom workflow activities.
Worked with transform maps, data sources and different transform scripts for data loads and management.
Working with schedule jobs, events and triggers to manage business needs and handle background work.
Working with complex UI customization and UI macros.
Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad
Working knowledge of Performance Analytics and Reports.
Coordinates installation of ServiceNow upgrades and / or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
Develops and improves user systems procedures and prepares systems documentation.
Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
Excellent written and verbal communications skills.
Ability to quickly learn and take advantage of new technologies and concepts.
Good understanding of customer requirements and pain points.
Excellent written and verbal skills in order to effectively communicate quality technical and functional system specifications.
Ability to take initiative and work without supervision.
English : C1 Advanced