Business Analyst
Thermo Fisher Scientific
Bangalore, Karnataka, IND
1d ago

CCG IT Business Analyst

Job Description

The CCG IT Business Analyst is responsible for methodically investigating, analyzing and documenting business processes and functions, identifying specific business benefits that could be gained from new or enhanced IT services and then creating viable specifications and acceptance criteria for information systems.

In this role you will act as a critical link between the business functions providing the business requirements, and the IT team building the solution and such will collaborate with functional leadership, Project Managers, IT teams and external vendors to ensure projects and enhancements are delivered in a cost effective manner without negatively impacting quality.


Requirements Gathering

  • Identify, create and facilitate business process design enhancements and changes ensuring systems provided meet the long-term business strategies
  • Lead structured meetings and use collaborative workshops to gather requirements and uncover expectations
  • Elicit what is behind and underneath stated requirements rather than just collating and organizing requirements
  • Challenge business stakeholders as to whether an IT solution is pertinent or a change to business process would suffice
  • Fully understand the business vision, needs, drivers for change, current pain points, internal and external factors and suggest solutions and alternatives
  • Participate in business case development and ensure benefits are achievable and trackable
  • Design

  • Produce understandable documentation of the final business requirements and processes maintaining a high professional standard
  • Clearly define project requirements using appropriate documentation (business requirements, scope matrix, use cases, etc.)
  • Address application displays, fields, and files as appropriate, and / or the process, rules, data, stakeholders and capabilities of the solution
  • Detail deliverables and success criteria as well as metrics to measure impact of changes and return on investment
  • Provide testing scenarios to ensure the quality of the solution is appropriately validated in Development and Quality Assurance
  • Communication and Demand Management

  • Prioritize system functionality based on requirements and utilize a Minimal Viable Product approach
  • Act as the liaison between functional management and IT, performing as the internal customer during the build of the system
  • Review design documentation with business users and represent the users with the Development Team
  • Coordinate training and launch with functional users / management
  • Organizational Knowledge and Relationships

  • Ensure that all changes deliver incremental business value for the effort required
  • View all requirements with a global perspective
  • Continually look for options to address business pain points or add value to either our business operations or customer experience
  • Maintain an understanding of :
  • Our organizational structure and business processes
  • Technologies used by our business to support their business functions and in relation to the processes
  • Current technologies and solutions in this business space
  • Portray one IT team to the business, working as a liaison between the business and other IT groups, being the go-between
  • Represent the business impacts when a technology is having issues
  • Resolve issues among IT partners off-line from our business partners
  • Skills, Knowledge & Experience

    Competent in

  • Working with a high level of independence
  • Prioritisation of workload
  • Planning and organising
  • Project and change management
  • Problem solving
  • Building and maintaining organisational relationships
  • Production of high quality written documentation, communications materials and proficient in verbal communication
  • Behaviours, be

  • Action oriented
  • An analytical thinker
  • An open communicator
  • Knowledge

  • Technical understanding of IT and business
  • Understand business operations and key organisational processes
  • Working knowledge of industry-standard project management methodologies together with a broad understanding of change management practices
  • Working knowledge of system and software quality assurance best practices and methodologies
  • Knowledge of applicable data privacy practices and laws
  • Understanding of Supply Chain Operations and in particular planning and fulfilment and the purchase-to-pay process in a multi-country, multi-distribution centre environment
  • Familiarity with the procurement of and moving of hazardous products
  • Education / Experience

  • Demonstrable track record of success in business analysis
  • Certifications in relevant IT disciplines
  • Proven experience in implementation of software solutions
  • Working knowledge of ERP systems in a supply-chain environment
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