Systems operations Sr Analyst
Wells Fargo
Hyderabad, Telangana
4d ago

Essential Skills :

  • Primary : 4+ years overall IT experience in application support for the applications hosted on middleware platform such as webserver, tomcat, WebLogic etc.
  • Good experience in troubleshooting and support of complex J2EE Application server environments.
  • Heap Dump and Core dump analysis, log analysis and troubleshooting skills.
  • Experience of working on monitoring / alerting tools like Splunk & AppDynamics.
  • Provide a leading role in the identification and resolution of complex issues (Tier 2 / 3 support) utilizing product knowledge and trouble-shooting tools
  • Technical capability to resolve incidents, work with developers and able to communicate to leaders / managers.
  • Shell / Ansible Scripting experience is required
  • Experience in automating recurring daily activities to create value to organization.
  • Able to work on both Windows and UNIX platforms.
  • Basic knowledge in database & network technologies
  • Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems
  • Should have worked with the Vendors and understand the engagement model of various product vendors for any ongoing issues.
  • Demonstrate strong written, oral communication skills and documentation skills
  • Adapt the new technology, environments and standards as per the team’s requirements.
  • Must be independent, proactive, Quick learner with strong analytical and problem-solving skills.
  • Able to multi-task and prioritize a demanding and varied workload.
  • Demonstrated ability to keep up with an ever-changing technical environment.
  • Highly self-motivated with a confident, do the right thing, attitude.
  • Ticketing systems- Candidate should have experience working with a problem ticketing systems. Ticketing system they use is PAC 2000 (they can use another such as clarity, remedy, etc.
  • Need to have exposure and be able to document their work within the tool to resolve issues

  • Should be able to work in 16X7 model (Should be able to provide support on-call, The shift includes to cover both Saturday and Sunday throughout the project)
  • Preferred Skills / certifications :

  • Certified in any of the middleware technologies, ITIL v3 Foundation Certified.
  • Good to have knowledge of AppViewX.
  • Having good exposure to Devops tools like Udeploy, GitHub etc.
  • Experience working with in an on-shore / off-shore development model
  • Knowledge of Banking and / or Trade Finance systems desirable but not essential
  • Market Skills and Certifications

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