When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Network Sustaining Engineer .
At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.
We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.
As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute?
We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future?
We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team.
Join our inclusive IT team and you’ll help create meaningful employee experiences that drive memorable customer experiences.
What you’ll be doing Under direct supervision, responsible for the implementation of engineering, configuration, installation, maintenance and upgrade of the local area network (LAN) and / or wide area network (WAN).
Provides technical support to various departments and users with regards to the LAN / WAN. Operates under direct supervision, with latitude for independent judgment.
Serves as a team member of the network engineering team.
Responsible for the implementation, testing and training of new communication projects and initiatives.
Performs the analysis, design and development of new LAN / WAN initiatives.
Responsible for integrating business systems within the corporate information technology environment.
Coordinates with Management and Technology Managers / Engineers to resolve issues relating to LAN / WAN.
Provides support to the technical operations groups and Network Operations members.
Implements new technologies in the areas of network resiliency, network convergence and speed, network monitoring and alerting
Complies with policy and standards globally for Teletech data network
Responsible for creating and maintaining documentation for all assigned Enterprise network designs.
Capable of project managing technical projects, and communicating status to Customers.
Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
Ability to work days, evenings, and weekends as required; 24x7 support.
Exceptional documentation and communication skills.
What you’ll need to be successful
Working knowledge and implementation skills of Cisco’s Switching, Routing and Security products.
Working knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products.
Working knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
Working knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.
Willingness to undertake self-study to rapidly advance knowledge of industry and company standards / directives.
AA / AS degree or equivalent experience
2-3 years of experience
Working knowledge of LAN / WAN systems, networks, and applications
Certifications : Network +, CCNA a plus or equivalent experience
TTEC Values Lead Everyday
Do the Right Thing
Reach for Amazing
Seek First to Understand
Act as One
Live life Passionately