Lockbox Management - S5Oversees the workflow of a small work area in Lockbox Management. Guides staff and ensures processing deadlines are met.
Performs day-to-day work when necessary. Oversees workflow of a small Lockbox Management team of support staff and allocates customers work to staff.
Monitors work in process to maximize productivity and quality to meet deadlines and daily goals. Resolves issues that have been escalated by more junior staff.
Performs day to day work, as needed. Leverages a broad understanding of all Lockbox Management areas, processes and equipment.
Monitors equipment to ensure maintenance and upkeep is current to ensure maximum usage. Assists with on-the-job training and ensures all staff are fully trained.
Monitors staff production and quality performance objectives and communicates performance feedback and counseling to associates supervisor / manager.
Completes all reports as required accurately and timely. Serves as a work coordinator for a small team of Lockbox Management support staff.
May be responsible for specific supervisory review and approval actions. Responsible for the quality and completion of own work.
Helps develop and contributes to the achievement of team objectives. High school / secondary school or the equivalent combination of education and experience is preferred.
5-7 years of total work experience preferred. Experience in remittance processing is preferred.