Renewal Specialist_ Bangalore
Kaseya
Bangalore, India
4d ago

Job Description

The Renewal Specialist will be responsible for renewing Support Maintenance and software contracts. It is an administrative role with sales orientated tasks.

The goal of this position is to drive contract renewal rates to 100% and drive upsell opportunities uncovered during the renewal process.

Essential Tasks, Duties &

Responsibilities

  • Generate Renewal Quotes (partners) / invoices (end-users) 90 days prior to expiration
  • Validate and confirm the accuracy of all supporting data for the quote and work to resolve any discrepancies.
  • Work with customers, partners and Unitrends staff to build relationships and expedite resolution of customer maintenance issues.
  • Continuously contribute to the improvement of the renewal process to increase revenue
  • Analyze customer contracts for activity tracking and contract reinstatement
  • Work with Unitrends team to understand the policies and procedures which guide the development, negotiation, and closure of renewals
  • Escalate issues as appropriate using clear documentation
  • Other duties as assigned.
  • Position Qualifications :

  • Attention to detail is a must!
  • Excellent oral and written communication skills
  • Strong customer service skills and ability to develop relationships
  • Must be organized and efficient to keep up in a fast-paced environment
  • Adept at working in high pressure situations
  • Salesforce (CRM) experience is a plus
  • Well versed in Microsoft Office products
  • Self-starter
  • Relevant experience in Account Management, Customer Service, or Order Management role(s)
  • Bachelors degree preferred
  • Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred
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