Senior Officer Trade Operations
Standard Chartered Bank
Chennai, India, Asia
4d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

The Role Responsibilities & Our Ideal Candidate


  • Exhibit qualities which demonstrate the group’s strategy.
  • To treat Customer’s with Human touch and understand the importance at every business stage.
  • To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
  • Business

  • To establish and maintain a close working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
  • To be aware of the business targets and ensure compliance.
  • To own the business transactions of Clients and ensure completion at all levels / stages on a sustained basis.
  • Processes

  • To ensure that all documents are accurately processed in compliance with statutory regulatory and internal operational instructions.
  • Processing deals as per the Departmental Operating Instructions manual, customer’s instructions and within the Timeliness and accuracy standards specified.
  • To ensure transactions are handled basis the criticality, criteria specified on a sustained basis.
  • Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
  • Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
  • People and Talent

  • To ensure perfect planning for the day / week.
  • To ensure leaves are well planned with NIL impact to service delivery to Clients.
  • To ensure good rapport is maintained with peers, superiors in the team.
  • Risk Management

  • Upholding the Values of the Group and Company at all times.
  • Compliance with all applicable Rules / Regulations and Company and Group Policies.
  • To identify risk on a continual basis and derive mitigants on a sustained basis.
  • Governance

  • Comply with Group Sanctions Policy and Procedures.
  • Comply with Local Sanctions Policy and Procedures, if any.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Trade Operations Team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Financial Markets; Financial Crime Compliance; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • To effectively manage key stakeholders, Country Offices, Regulators, Peers, Subordinates.
  • Other Responsibilities

  • To identify and highlight Continuous Improvement initiatives in simplifying the processes, procedures.
  • To identify & highlight standardization opportunities.
  • To actively participate in the C3 initiatives.
  • To enthusiastically participate in the Quality initiatives of the organization and achieve expected results in the work place.
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