What you do
Cisco Managed Services group seeks a Customer Support Engineer with expertise in Routing & Switching, Service Provider Technologies.
As a Customer Support Engineer in our special team you will gain hands-on experience and the ability to earn industry-leading certifications.
You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues.
You will solve our customers’ toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience.
Who you'll work with
Cisco is a team of special guides whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience.
Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Your career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world.
Make an impact with us!
The team is group of highly skilled, dynamic, diverse, and passionate engineers who go above and beyond in assisting not just the customer but also their teammates and peers.
Work hard, play harder is the motto of the team.
The team is a good mix of engineers with varying years of experience (from 3 years all the way to 12 years) in Cisco technologies and solutions, and each-
and-every-one of them bring great value to the table.
Our team has global presence located in 2 US centers, 3 centers in EMEA and 2 India centers.
Who you are : Minimum Qualifications
In depth understanding & hands on Cisco Nexus Switches
In depth understanding & working knowledge on various Cisco IOS,IOS-XR & IOX-XE
Experience with MPLS technology including L2 / L3 VPN and traffic engineering
Fixing various MPLS & its application related issues. e.g. VPLS / MPLS-TE etc.
Experience with Configuring and fixing Cisco routers and switches
Experience on Cisco ASR9k,ASR1k & Nexus 5k / 7k series platform
Experience with routing protocols (OSPF, RIP, EIGRP, ISIS and BGP)
Roles & Responsibilities :
We Are Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.
And a security company. A blockchain company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do you can’t put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.
We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.