Business Process Manager/Senior Manager
Iron Systems
Noida UP - IND
1d ago

Summary of Role : Support our Incident Command Center (ICC) team with focus on Training strategy and processes for providing support to data center teams.

Job Responsibilities :

  • Ensure consistency in implementing global processes across all the regions, and drive process
  • improvements based on feedback from the field operations.

  • Provide business operations support to Data Center Facility Operations teams who manage the various
  • infrastructure improvement projects and day-to-day operating needs.

  • Be the primary lead in formulating, supporting, and implementing Project planning, controls, scheduling,
  • as well as other business and operational processes etc.

  • Seek feedback from the field and help the team to improve business processes to create efficiency
  • and facilitate decision-making.

  • Lead development of the long term and short-term capacity planning as per the forecast based
  • on corporate plans. Actively facilitate this process across multiple stakeholders in variable time zones.

  • Work with cross-functional partners to provide financial reporting, project budgeting, and future planning.
  • Implementation and improvisation of new processes.
  • Change control management and Effective execution of change management process.
  • Lead formulation of Process Guides : SOPs / MOPs / Workflows / Audits.
  • Lead efforts on process optimization.
  • Enhance Portal processes and effectively improve portal usage within teams and Produce dashboards,
  • tracking mechanisms, analyze data to allow assessment of operational health and to support

    key business decisions.

  • Having Minimum 12 Years of Relevant experience in similar role and industry. Job Requirements :
  • Post Graduate Tech degree, Six Sigma, PMP, ITIL
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