Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Electronics and Luxury.
At CLiQ, we encourage experiments and creativity in Technology. We develop and use technology to enhance day-to-day life and have a positive impact on customers.
Tata CLiQ has a unique omni-channel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities.
It is also India's definitive destination for exclusive Fashion and Electronics brands.Here’s what we believe in : We obsess over customer delightWe are out there to find an alternate way of doing e-commerceWe carry an attitude to develop a culture of learning and continuous improvement, both for people and processesOur goals will be ambitious, demand significant stretchWe believe in Uncomfortable TransparencyWe will always be respectful, empathetic and caring about the well-being of our teams KEY RESPONSIBILITIES ·Responsible to ensure that the Customer service team has the robust systems and processes in place and are adhered efficiently & effectively by all·Develop and implement quality management strategy and plans, including resource, systems, timescales, to support, contribute, and integrate with the organization’s business plan.