Product Sustenance Engineer
Eurofins India IT Solutions
Bengaluru, Karnataka, India
6d ago

Job Description

  • Very good communication and interpersonal relation skills in an international environment,
  • Ability to adapt and work with either technical or business people
  • At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
  • Up to 3 years work experience in an Enterprise application support environment would be preferred.
  • Exposure working in IIS hosted web application is preferred.
  • Good understanding of Windows Server & MS SQL Server concepts is required.
  • Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
  • Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .
  • Net / C# / SQL / IIS / Message Queues / Restful services

  • Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
  • Good understanding of any IT Service Management tool to log, monitor, and document the incidents / tickets.
  • Log tickets based on end user requests to resolve queries within SLA.
  • Perform initial investigations to identify origins of issues.
  • Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
  • Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
  • Build, maintain and communicate weekly & Monthly statistics to management.
  • Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.

  • Experience between 3 to 6 years.
  • Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
  • Experience working with customers from European region would be a plus.
  • Requirements :

  • Excellent analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Ability to articulate and present different points-of-views at various discussion forums.
  • Should demonstrate qualities of being a good team player.
  • Qualifications

    BE / MCA or any other equivalent degree with required experience

    Additional Information

    What we offer :

  • A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the management hierarchy in our different corporate functions.
  • The opportunity to grow your project management skills in a demanding, fast growing organization.
  • A chance to become part of a highly motivated international team of professionals.
  • In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).
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