Technical Analyst 3-Support
NetSuite Inc
Bengaluru, India, IN
5d ago

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Technical Analyst 3-Support-21000C0VApplicants are required to read, write, and speak the following languages : English

Preferred Qualifications

SVOS Solaris Operating System (OS + Kernel) and Management Software Product (Ops Center / SGD)

This position is for Solaris product support and Management software product that is part of Storage, Virtualization and Operating Systems Development and Support organization (SVOS).

As a member of the system support organization, your focus is to deliver post-sales support of Solaris operating System including Kernel, to the Oracle global customer base while serving as an advocate for customer needs.

This involves resolving post-sales technical customer Service requests via electronic and phone means, as well as, technical questions regarding the use of and troubleshooting of Solaris Operating System product and secured global desktop.

Solaris administrator / expert (SME), who has minimum 6 years of relevant experience working in a reputed company and has below in-depth knowledge of Solaris and Oracle secured global desktop knowledge which is a secure remote access solution product.

  • Good understanding of the concepts of system architectures, operating systems - Solaris / Linux / windows.
  • Knowledge of Secured global desktop or remote system access technologies.
  • Understanding of Operating System performance analysis.
  • Understanding of Sun's Hardware and Software architecture.
  • Ability to read and understand source code.
  • Technologies links :

    SGD - https : / / / secure-global-desktop /

    Oracle VM Virtual Box - https : / / / virtualization / technologies / vm / virtualbox.html

    Solaris - https : / / / in / solaris / solaris11 /

  • Virtualization technologies ( Zones / LDOMS )
  • File systems (ZFS, UFS)
  • Patching / Live upgrade / Jump start / Automated Installer
  • Printing / CUPS
  • Solaris Kernel System Crash / Hangs / Performance issues
  • Service Management Facility
  • Solaris 11 knowledge and Open stack / IPS is an Advantage
  • Knowledge of Solaris internals and concepts, such as traps, interrupts, locking mechanisms, scheduling and memory management.
  • Use of debuggers, such as SCAT or 'mdb
  • Ability to gather and interpret (s)trace / truss outputs
  • Ability to write and understand Dtrace script .
  • Python, c-code (C-Language) And Java Language understanding Reading / writing Skills.
  • Troubleshooting openssl certificates, html
  • Troubleshooting : Windows and Unix systems Network / remote access issues.
  • Understanding network terminologies usage of tcp dump.
  • Understanding of Xwindows systems
  • Positive attitude to a support role.
  • Good team player and communicator working in a global environment.
  • Self- motivated working style.
  • Skills in troubleshooting, and problem resolution.
  • Good customer interaction and organizational skills.
  • Excellent verbal and written English Language communication skills.
  • Additional languages is a plus.
  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

    Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

    Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

    In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

    e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

    e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)


    Yes, 25 % of the Time



    Job Type

    Regular Employee Hire


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