Manager - Tech Support
Standard Chartered Bank
Bangalore, India, Asia
3d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Stakeholders Management and mentoring team members for effective deliveries.
  • Practice sustainable incident response and blameless post-mortems.
  • Should be able to perform support activities and handling the stakeholders end to end.
  • Should be responsible for all Production bugs and its delivery.
  • Incident Management and Change Management are the key tasks.
  • Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
  • Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
  • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
  • Should be willing to work in night shifts as well.
  • Must have :

  • Overall IT experience of 12-16 years with an added knowledge on Banking Domain.
  • Systematic Problem solving approach, coupled with a strong sense of ownership and drive
  • Approachability
  • Knowledge on Java and familiar code review.
  • Knowledge of Oracle SQL queries, Kong, Python, Splunk
  • Knowledge on Web Server, Tomcat
  • Experience in cloud infrastructure and tooling
  • Understanding of Unix / Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way
  • Networking : knowledge and understanding of network theory, such as different protocols (TCP / IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, OSI layers, and load balancing)
  • Experience with algorithms, data structures, complexity analysis and software design
  • Experience working in a Microsoft environment
  • Expertise in designing, analysing and troubleshooting large-scale distributed systems
  • Experience using Agile methodologies
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  • Degree in Software Engineering, IT, Computer Science, or related fields.
  • Preferably 12 to 16 years of working experience in software development
  • Strong Programming Background in any Language.
  • Should have worked in Production environment and support with minimum 5 years
  • Leadership quality and skills to manage agile tasks for bug fixes / release coordination from PSS.
  • Should be able to transform into System Reliability Transformation journey.
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