Im-Helpdesk Representative (Viii)-8
Maharashtra, India
1h ago
source : Findojobs

About NCR NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries.

NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title Helpdesk Representative IM Job Grade : 8 Job Location- Mumbai Position Summary & Key Areas of Responsibilities : Handling a team of 20-

25 associates Daily tracking of productivity through Roster management & effective Task alignment. Ensuring ATM downtime is minimized and thereby cost / penalties, Interlock with various MS teams to deliver exceptional customer experience and performance.

  • Strive to achieve or exceed customer SLA. Should be able to manage the outliers BASIC QUALIFICATIONS : Graduate from any stream Should have good hand on excel Minimum 3 years of work experience in ATM operations PREFERRED QUALIFICATIONS : Leadership skills;
  • ability to be persuasive, gain support and commitment from others, motivate others to action; ability to establish and guide teams to accomplish organizational goals and ability to drive issues to closure Communication skills;
  • Ability to effectively communicate to customers while protecting the Company's position; Ability to gather, organize and present information in a focused and concise manner while adapting communications to the intended audience;
  • Listens to understand and fosters open communications EEO Statement Integrated into our shared values is NCR’s commitment to diversity.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list.

    Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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