Your mission is to support the General Vacuum Customer Centers globally in their process efficiency and sales excellence activities and development.
This combines the successful utilization of the C4C and digital marketing tools across the entire customer journey, establishing consistent, value added sales processes for KPI management, on all lead and customer engagements.
This position will help to transition the customer care and sales organizations into the digital age while optimizing the process of acquiring new customers, managing leads and opportunities and processing orders.
Documenting and defining best practices across 20+ customer centers globally.
This is a senior global role with direct reporting line to the VP Customer Experience with clear aim to enable top line growth, creation of a differentiated customer journey and process efficiency at the customer center level.
As part of a growing team with a focus on creating opportunities for customer experience excellenced this role whill help to lay a foundation for the future and Customer Led Growth.
You will work closely with our Marketing Data Analyst, Digital Marketing Manager and Customer Center teams to deliver on your objectives.
Empower the CC to fully exploit the capabilities of CRM and other sales and marketing technology advocating for the CC needs upwards.
Helping us to migrate from a systems drive to customer driven organization.
Skills, Knowledge, Experience
Drives and supports the use of the latest technologies with the potential to improve results. Challenges the organization to exceed goals.
Models the can-do attitude and creates an organization that pushes forward in difficult circumstances.Leveraging collaboration and sharing of best practices when it comes to sales excellence amongst Customer Center and nurture a culture of constant trial and improvementCreates a culture that nurtures and rewards creativity and innovation.
What we offer
Where will your passion take you?
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and close customer collaboration enable us to innovate for a sustainable future.
We believe that passionate people make it happen. With us, you have the authority to act and many opportunities to create lasting results.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.