Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service?
Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services , we are looking for an Senior Engineer, Technical Support to join our remote technical assistance team in Bangalore
Company Details : Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.
We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action.
Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Why Work for Us : Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture.
We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition : Our Culture Code unites us and makes us a great family of companies and a great place to work.
It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Dell EMC Consulting delivers strategic guidance and expert integration of Dell EMC products and solutions to help customers rapidly transform their business and achieve optimal business outcomes.
RSA, The Security Division of EMC, is the premier provider of security, risk and compliance management solutions for business acceleration.
RSA helps the world's leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments.
Combining business-critical controls in identity assurance, encryption and key management, SIEM, data loss prevention, continuous network monitoring, and fraud protection with industry leading eGRC capabilities and robust consulting services, RSA brings visibility and trust to millions of user identities, the transactions that they perform and the data that is generated.
Summary : The Technical Support Engineer will provide remote technical customer support for Fraud and Risk Intelligence products.
RSA Adaptive Authentication is a comprehensive risk based authentication and fraud detection platform that takes a risked-
based approach to enabling strong, multifactor authentication using device forensics, behavioral analysis, and RSA eFraudNetwork matching..
Role and responsibilities :
Identifies, documents and escalates customer issues to senior resources.
Gains support and commitment from others and mobilizes people to take action.
call responsibilities may be required
Skills Required :
Strong knowledge of Oracle DB, especially re-indexing and stats ins and outs.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
Our EVP :
Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership.
Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.