American Express - Manager - Channel Sales (5-10 yrs) Kolkata/West Bengal (BFSI Sales/Marketing)
American Express
3d ago
source :

Job Description :

This position is responsible for driving business through the Digital Sales team comprising of Relationship managers and front-

line executives. The position will demand the candidate to take the ownership of building a team, manage the end to end sales cycle and developing the city on the map of ICSS Sales

The duties and responsibilities of this position include :

1) Build a strong sales team, which is focused on card sales through consultative selling approach instead of push sales culture.

Focus on strong relationship oriented approach

2) Build a strong Sales culture that reflects and strengthens the Amex Brand - customer experience at every touch point.

3) Driving business through defined channels of acquisition (Leads / Telesales / Referrals / Corporates).

4) Obtaining and analyzing market intelligence & implementing market share strategies.

5) Develop strong interfaces with Operations to understand and contribute to Card approval process.

6) Analyze applications / NCA on an ongoing basis to ensure that metrics on approval rates, cancellation rates, declines and spend behavior etc are met

7) Ensuring all performance standards are met viz.

  • Sales results
  • Business targets
  • Controls and compliance
  • People development
  • Sales Team Monitoring and evaluating team performance
  • Acquiring and developing new talent
  • Ensuring on-going team coaching and development
  • Creating a culture that motivates, empowers and retains talent
  • 9) Focus on the key metrics :

  • New card acquisition (NAA) from the sales team
  • Cost of acquisition
  • of acquisitions that are HVCM
  • First year attrition rate
  • Deployment of people practices such as PMP, coaching & feedback
  • Attrition of team members
  • Controls and :
  • Graduates having minimum 5 years of relevant sales experience.
  • Minimum 2 years of team management experience
  • Excellent Inter personal and communication skills.
  • Preferably from Retail, Banking, Insurance & financial services sector.
  • Network within the industry, community, business, and customers to stay current on issues impacting customers
  • Be self-motivated and maintain consistent high levels of energy and focus
  • Act with integrity
  • Show energy and resilience
  • Schedule (Full-Time / Part-Time) : Full-time

    Job type- Permanent

    Industry Type - Client Management & Sales

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