Manage and resolve internal customer inquiries Manages a professional staff.
Responsible for ensuring timely and accurate reporting of revenue activities for Oracle Corporation. Directs staff activities to ensure accurate processing of all revenue related activities in accordance with corporate policies and Service Legal Agreements.
Includes reconciliation of receivables and unearned accounts and processing of revenue impacting adjustments. Develop, manage, and implement systems to improve departmental processes and procedures.
Work closely with other organizations to ensure that system enhancements and business processes are implemented. Identify, propose and initiate implementation of system enhancements and business process improvements.
Develop and maintain relationships with key players internally and in local countries. Acts as a liaison with key personnel of the revenue cycle in the IeBC, Division, and local country levels to ensure business needs are met.
May train employees on system and process upgrades and / or changes.
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met.
Ability to influence thinking or gain acceptance of others in sensitive situations is important. Demonstrated leadership and people management skills preferred.
Strong communication skills, analytical skills, thorough understanding of accounting practices. Oracle Financials and Excel knowledge is essential.
AR / RA Experience. BA / BS degree in Accounting preferred., *
Leads the operation support team for Quote to Order Operations team.
readiness, people training & development related projects.
Quality check & control
Plan and ensure process audits / quality checks are completed on daily basis of samples of transaction processed
Ensure quality performance levels at process & organization / team / group levels as a key KPI are reported
Drive & run processes for root cause analysis & preventative action for focus areas emerging from process audits / quality checks
Develop process or functional expertise of team members to calibrate knowledge levels
Lead, Develop & drive quality improvement projects where necessary by collaborating with operations & other stakeholders
Develop innovate ways to move from manual to automated way of doing process audits
Provide support to internal & external auditors to complete their statutory or regulatory audits
Collaborate with process experts to develop focused audits or process check activities to improve implementation of process changes
Operation & KPI Reporting / Business Intelligence / Internal Productivity tools
Identify, develop and build process for supporting regular reporting requirements of operations team, Managers & leaders
Provide timely & qualitative reporting service to operations team on daily, weekly, monthly, quarterly & adhoc reporting requirements
Constantly identify areas & projects to move from manual data reporting to systems driven reports
Keep abreast of various systems changes & new data points gathered as part of transaction systems to identify new reporting requirements
Work with technology teams to make all fields required for reporting are made available on the reporting infrastructure
Support corporate projects by understanding, developing & building reports for decision making & managing projects KPIs
Develop team skills to be abreast of changes in technical tools rolled out on regular basis to improve efficiency of reporting
Constantly innovate ways of supporting increased information requirement through automated & self-service dashboards & reports
Constantly identify ways of improving user experience on information requests supported
Collect requirements, build solution approach & develop productivity tools required for managing operations & operations support
Develop project management cycles for development of tools & providing regular support to users
Ensure that tools are all reviewed and signed off through corporate security & data protection policies & procedures
Development safe, unified and seamless process of accessing tools developed using corporate identity management solutions
Develop & Manage functional knowledge of teams working on transaction process by conducting Bootcamps for new employees, updates on functional process, other specific functional training requirement
Identify regular training requirements by taking inputs from operation teams, quality observations, individual needs etc
Develop or maintain or administer or Govern functional or process knowledge certification for operations teams
Hire, develop & groom process trainers for conducting various process training activities
Develop process content & validate with relevant process owners for developing knowledge through various learning platforms like online learning, instructor based o class room learning etc
Govern content on regular basis for redundancy, stale & updates to be done for providing accurate process training content to the operations team
People Development Projects
Work with managers & leaders in operations to consolidate competency learning requirements
Provide consolidate visibility of competency training & learning needs to business HR and talent & development teams
Provide project management services to administer existing top talent development programs existing in house
Provide consolidate visibility of learning & training progress done to various level of managers
Support operation managers in running & implementing various people related projects by collaborating with operations, Business HR & other stakeholders
Drive strategic & tactical planning for the activities managed
Develop & execute / implement strategic plans for the responsible areas
Develop and deliver comprehensive business plan to address strategic & operational goals of teams supported
Assist in development of short, mid & long term plans to achieve strategic goals
Responsible for coaching, performance management and career development of the team
Participate in recruitment and provide recommendation to senior management on hiring
Ensure delivery of programs & projects effectively & timely
Participates in complex business requirements & drives towards solutions
Constantly plans for innovations & improve user experience for the tools & services provided
Effective verbal & written communication skills
Regularly interact across senior management of operational teams supported to ensure objectives are met
Manage with a long term view working closely with operations teams
Handles escalations and manages stakeholders expectations
Ability to influence or gain acceptance of teams in complex & sensitive situations
Develop & sustain quality & security for tools & data managed by the team