Multimedia Operations Control Centre Analyst
Trigent Software, Ltd.
Bangalore
2d ago
source : Shine

Greetings from Trigent Software !!

Course specialization : BE / B.Tech 2014 Passouts

Desired Experience : 6 months - 2 year

Job Role :

Work as a service desk analyst to process user requests and resolve booking issues.

Work on a support Rota

Interface with global user base and various SME teams for user issue resolution.

Remote set up and tear down of events, troubleshoot issue during setup or while on call

Manage and schedule bridge resources, monitor calls and interact with stakeholders to ensure successful execution of the events

Candidates will be required to work in either day or night shifts with an 8 Hour window.

Key Responsibilities and Duties :

Answer ACD calls, respond to emails related to technical issues of the users for audio conference bookings.

Act as conference operator for high profile calls.

Translate user requirements to system for event execution.

Remote setup, maintenance and tear down of Audio Visual events including VCs as per the user requirements.

Supporting the client in the use of AV Systems and VC calls

Liaising with stakeholders to ensure successful execution of events and running metric reports

Desired Skills : Be a team player

Be a team player

Candidate must have excellent communication skills.

Candidates with good networking knowledge will be preferred.

Should be flexible to work in any of the 24 x 7 shift.

Strong analytical skills and technological knowledge on AV equipment & technology

Candidate should be customer centric, build relationship and present positive image to the customers.

Effectively evaluate and interpret information. Probe for specific information in order to understand complex issues

Candidate should ensure quality adherence and compliance with standards, policies and procedures

Share your profile with Current CTC, Salary Expectation, Notice Period to rekha c trigent.com

Education : B.Tech / B.E.,

B.Tech / B.E.,

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