Automation Manager
Merit Group Limited
Chennai
2d ago
source : Shine

Recruit, select, train, assign, schedule, coach, counsel and discipline employees

Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

  • Contribute operations information and recommendations for improving productivity, quality and customer- service standards;
  • resolve problems; complete audits; identify trends

    Manage relationships with clients and internal stakeholders

    Conducting of quarterly CSAT surveys, Monthly project reviews and ensuring weekly operational calls are conducted.

    Preparation of Statement of Work, Project proposals, billing reports as well as GDPR and Audit reports

    Work closely with management team to set and / or implement policies, procedures and systems and to follow through with implementation.

    Operations Manager top skills proficiency :

    Deadline- Oriented

    Critical Thinking and Problem Solving Skills

    Planning and Organizing

    Communication Skills

    Influencing and Leading

    Adaptability

    Stress Tolerance Experience / Skills / Qualifications :

    10 to 15 years of experience in Operations and Project Management.

    Operations management experience managing encompassing multiple teams and processes.

    Experience in Digital Marketing operations management will be an advantage. The candidate needs to have excellent project and time management skills.

    Experience in report creations and audit is essential.

    Excellent communication (written and spoken).,

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