Analyst
HCL Technologies Limited
Bangalore
22d ago

Job Description

Fresher (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.

To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Job Description (Posting).

Fresher (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.

To update worklogs and follow shift / escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

Skill (Primary)

EIS-Windows-Windows Operating System

372159BR

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