Service Engineer 2
Microsoft
Hyderabad, Telangana, India
12h ago
  • Hyderabad, Telangana, India Service Engineer 2 The world of business is undergoing a significant change with the next Digital Revolution;
  • the move to the cloud. Azure is at the forefront of this revolution with an ever-expanding array of services and offerings.

    As this shift happens the Customer Experience (CXP) team within Azure Engineering has been tasked to ensure that we build a vibrant technical community for Azure.

    Service Engineer 2 We are looking for passionate candidates with strong operational, leadership and technical skills to lead and manage a team of community engineers.

    This role is ideal for someone who has experience in managing and building a dev team along with expertise in developing or supporting cloud services in their previous roles with a deep knowledge of the usage patterns for these services.

    Service Engineer 2 As an Azure Cloud Engineering lead focused on our technical communities, you will work with other a team of cloud solutions engineers to monitor the community health for Azure, ensuring that the team represents Microsoft and Azure effectively, providing quality answers to the community.

    You will also be the voice of the customer and have a strong connection into the Azure development teams to identify recurring issues and feature requests to drive product improvements.

    Service Engineer 2 The Azure Customer Experience team is uniquely placed to disrupt the facets of the engineering-customer connect.

    A fast paced, startup like environment where the focus is on applying the engineering mindset and getting things done, the Azure CXP team is running tip of the spear programs in conjunction with Support, Marketing, Field and Sales to ensure customer adoption and satisfaction.

    Service Engineer 2 If you have an engineering mindset and are passionate about growing, developing and nurturing a new team and are truly customer obsessed, we want you! Monitoring, reporting and anticipating issues with the Azure Technical Communities Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools Understanding the data from the community and using it effectively to drive product and document improvements.

    Engaging directly with Azure developers and IT professionals in Azure communities including MSDN and Stack Overflow to answer technical questions and help solve customer problems Being the voice and advocate for our customer, reporting and acting on observed areas for improvement.

    Writing and updating Azure product documentation to help customers deliver solutions on Azure. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.

    Assuming responsibility for developing detailed knowledge about specific product lines and features. 5+ years of experience working with enterprise customers on Cloud solutions, application development or deployment Expertise in Azure IAAS and PAAS technologies Strong Engineering & Troubleshooting skills to solve complex technical issues Strong passion for helping developers connect people and communities through the cloud Drive efficiency and process improvements across teams Have a strong multi-

    tasker and motivation to take independent responsibility as well as ability to contribute and be a productive team member Excellent communication and technical writing skills Open to working shifts if required (Su-

    Th or Tu-Sa) Influencer on technical communities such as MSDN, Stack Overflow, GitHub and Reddit Previous experience as a developer evangelist, service engineer or developer-

    focused role Experience developing, debugging, and maintaining code in any language Experience analyzing, troubleshooting and providing solutions for technical issues A deep understanding of Cloud fundamentals Azure solutions development and deployment experience Bachelor's or Master's degree in Computer Science / Engineering or equivalent work experience Familiarity with cloud deployment and development tools (i.

    e. PowerShell, Visual Studio, .NET, Python) Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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