EPS Operation Analyst
Egencia
Gurgaon, India
7d ago

Orbitz

Brand Specific Description : EPS

Position Overview :

We love travel - do you? Come join our exciting team and help us deliver the exceptional technical solutions for the world's #1 online travel company.

Bring your skills, experience, enthusiasm and passion. You'll see your work in the hands of millions of people worldwide as we continue to deliver the future of amazing customer experiences.

You will also contribute to creating a fun and innovative environment where brilliant people want to work. The Partner Availability Resiliency Optimization team ensures the health and availability of Expedia’s partner applications and services.

Responsibilities :

The Technology Operations analyst role will :

  • Support the production environment through detecting services errors and escalating to engineers and developers
  • Perform application log analysis and develop enhancements that allow applications to better instrument for availability and performance (uptime, success rate, and user experience)
  • Monitor enhancements and automation of new health measurements
  • Identify and partner with application teams for performance improvements based on findings
  • Create custom alerts, dashboards and reports needed for the development, engineering, and operations teams
  • Proactively monitor the health of websites, applications, and related services
  • Contribute to incident response on critical applications and infrastructure issues
  • Identify / detect trends and patterns on dashboards
  • Work with development, application engineering and operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • Support new partner launch
  • Work towards automation of manual tasks whenever possible
  • Create, update, understand, and follow processes and knowledge documents with integrity
  • Competencies :

    Experience and Qualification :

    2-4 years of experience in some of the following :

  • Experience in Web Operations, Application Support, or similar position OR Bachelors / Masters degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Monitoring, Event Management, Analytics experience.
  • Demonstrated ability to construct complex SQL queries or write automated scripts for testing and analysis is great!
  • Programming experience on any of the languages like Python, R, PHP, Angular JS, Node.js, Java, C#, etc.
  • Understanding of design, development & integration experience on cloud platforms (i.e. AWS) in a continuous delivery environment.
  • Understanding of large-scale, complex systems from a reliability perspective.
  • Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-
  • focused environment with other Site Reliability Engineers, Developers and Program Managers.

  • Drive to ensure user experience and strong customer-centric point-of-view.
  • Experience in Cloud & Enterprise based monitoring tools, such as, Splunk, Cloudwatch, CatchPoint, Seyren etc. is a plus.
  • Relocation (Y / N) : N

    Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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