IT Helpdesk Engineer\System Administrator
Iron Systems Inc
Delhi, India
4d ago

Job Description

The System Administrator (SA) is responsible for effective provisioning, installation / configuration, operation, and maintenance of systems hardware and software and related infrastructure.

This individual participates in technical research and development to enable continuing innovation within the infrastructure.

This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

Job Responsibilities :

  • Provide technical assistance and support for the ticket open in the helpdesk on issues related to computer systems, software, and hardware.
  • Respond to customer queries over the phone.
  • Write training manuals.
  • Install, modify, and repair computer hardware and software.
  • Identify and escalate situations requiring urgent attention.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • User Creation in Active Directory
  • Ability to resolve complex issue related to outlook.
  • Ability to resolve the issue related to Group Policy, permission issue.
  • Ability to resolve the servers related issue.
  • Job Requirements :

  • Knowledge about different flavor of OS (Windows and Linux)
  • Knowledge about Active Directory, Group Policy, DNS and DHCP.
  • Knowledge about Routers, Switches and Firewall.
  • Knowledge about SCCM and SCOM.
  • Knowledge on how to configure, create rule and policies in firewall.
  • Ability to manage and resolve the issue related to IIS.
  • Knowledge of SharePoint.
  • Configure and Troubleshoot issue related to VPN and Site-to-Site VPN.
  • Education and Experience

  • Diploma or Degree any discipline
  • Global Certification like MCP, MCITP, MCSE , MCSA and CCNA
  • Good Communication Skills (Written as well as Oral)
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